Frequently Asked Questions
Everything you need to know about shopping with Bon Maxie.
What is the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number so you can follow your parcel's journey to your doorstep.
How much does shipping cost?
We offer flat-rate shipping options and free standard shipping on all orders over a specific threshold. Detailed rates for domestic and international zones are calculated at checkout.
What is your return policy?
We want you to love your purchase. If you change your mind, we offer returns for store credit within 30 days of purchase, provided the items are in original, unused condition with packaging intact.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and flexible buy-now-pay-later options including Afterpay and Klarna.
How do I care for my Bon Maxie products?
To keep your items looking their best, we recommend wiping them with a damp cloth and avoiding prolonged exposure to direct sunlight or harsh chemicals.